Refund & Cancellation Policy

Effective Date: 26 August 2026

Wexdi Software Services Pvt Ltd ("Wexdi Software Services", "we", "us", or "our") provides software, technology, artificial intelligence, career development, and other digital services through its websites and platforms, including CareerIQ.

This Refund & Cancellation Policy explains the terms applicable to payments made for our digital products, subscriptions, services, and other paid offerings.

1. Digital Services

Our services are primarily digital and may include AI-powered resume analysis, career tools, job matching, learning resources, interview preparation, career guidance, subscriptions, and other software-based services offered through CareerIQ or other Wexdi Software Services platforms.

Because these services are delivered electronically, there is generally no physical product or shipping involved.

2. Cancellation

Customers may request cancellation of a paid service before the service has been substantially used or delivered, subject to the terms applicable to the specific service purchased.

Once a digital service, subscription, report, analysis, course, or other paid feature has been accessed, generated, consumed, or substantially delivered, cancellation may not be eligible for a refund.

3. Refund Eligibility

Refund requests are considered on a case-by-case basis. A refund may be considered in circumstances such as:

• A duplicate payment was made for the same service.
• The payment was successfully deducted but the purchased service was not made available due to a technical issue attributable to us.
• A payment was made in error and the service has not been used or delivered.
• Other exceptional circumstances approved by Wexdi Software Services.

Refunds are not automatically guaranteed merely because a customer changes their mind after accessing or using a digital service.

4. CareerIQ Services

Payments made through careeriq.wexdisoftwareservices.com are payments for services provided by Wexdi Software Services Pvt Ltd.

CareerIQ services may include AI resume analysis, ATS-related analysis, job matching, learning roadmaps, interview preparation, career tools, credits, and other digital features.

Where a CareerIQ service has already been used, generated, consumed, or made available to the customer, the payment may not be eligible for a refund.

5. Failed or Unsuccessful Payments

If your bank account or payment method has been debited but the payment status on our platform shows as failed or unsuccessful, please contact us with the payment details.

We will verify the transaction and take appropriate action. Where a refund is required, it will normally be processed to the original payment method used for the transaction.

6. Duplicate Payments

If you have accidentally made more than one payment for the same service, please contact us as soon as possible. After verification, an eligible duplicate payment may be refunded to the original payment method.

7. Refund Processing

Approved refunds will generally be initiated to the original payment method used by the customer.

The time required for the refund to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.

Wexdi Software Services is not responsible for delays caused by banks, payment processors, card networks, or other third-party financial institutions.

8. Payment Gateway

Payments may be processed through third-party payment gateways such as Razorpay or other payment providers made available by Wexdi Software Services.

Payment processing may also be subject to the terms, policies, and procedures of the applicable payment provider.

9. Non-Refundable Situations

A refund may not be provided where:

• The customer has fully used or consumed the digital service.
• The requested service or report has already been generated and delivered.
• The customer requests a refund solely because of a change of mind after using the service.
• The account or service has been suspended or terminated because of a violation of our Terms & Conditions.
• The refund request does not meet the applicable eligibility requirements.

10. How to Request a Refund

To request a cancellation or refund, please contact us using the contact details provided below.

Please include the following information where applicable:

• Your name
• Registered email address
• Transaction or payment reference
• Date of payment
• Service purchased
• Reason for the refund request

Providing accurate transaction information will help us investigate and process your request more efficiently.

11. Refund Review

All refund requests are subject to verification. Wexdi Software Services may review the payment, account activity, service usage, and other relevant information before approving or declining a refund.

12. Changes to This Policy

Wexdi Software Services may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment processes, legal requirements, or business practices.

Any updated version will be published on this website with a revised Effective Date.

13. Contact Us

If you have questions about this Refund & Cancellation Policy or wish to request a refund, please contact us:

Wexdi Software Services Pvt Ltd
Email: info.support@wexdisoftwareservices.com

Website: www.wexdisoftwareservices.com

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By making a payment for our services, you acknowledge that you have read and understood this Refund & Cancellation Policy and agree to the applicable terms.